Browse by topic or search below to find the answers you need.
Advanced Acne to g l o w® (AATG™)
What is Advanced Acne to g l o w®?
Advanced Acne to g l o w® (AATG™) is the foundational program of the Skincare Academy. A step-by-step method teaching skin professionals how to identify and treat the root cause of acne internally using Naturopathic Medicine. It is an 8-module online course with lifetime access, designed specifically for Skin Therapists, Beauty Therapists, Dermal Clinicians, Aestheticians, and related practitioners.
Who is AATG™ designed for?
AATG™ is designed for any skin professional who work with acne clients and want to go beyond topical treatment. Understanding how the gut, hormones, liver, lymphatic and nervous system contributes to acne and how to address them within scope.
What topics are covered in AATG™?
AATG™ covers 8 deep-dive modules including: the acne face map, nutritional deficiencies and acne, foods for clear skin, why retinoids are not the answer, hormones and acne (oestrogen, testosterone, progesterone), food allergies and intolerances, essential fats, blood glucose regulation, stress and androgens, how acne medication affects the skin, the menstrual cycle and skin, liver detoxification, the gut-skin connection, PMOS and acne, probiotics and prebiotics, nervous system support, lymphatic system support to name a few lessons taught. You also receive done-for-you client take-home fact sheets for your acne clients.
Is AATG™ fully online?
Yes. AATG™ is 100% online and self-paced. You can study from anywhere in the world, on any device, at any time.
Is AATG™ self-paced or are there live components?
AATG™ is fully self-paced. There are no live sessions required. You work through the 8 modules at your own pace with lifetime access to revisit the content as your clinical confidence grows.
How long do I have to complete AATG™?
You have lifetime access to AATG™. There is no deadline or expiry. Many students revisit the content multiple times as their clinical knowledge deepens.
How many hours does AATG™ take to complete?
AATG™ is approximately 30 hours of content in total. Spread over 3 months, that is around 10 hours per month or just 2.5 hours per week. The content is self-paced with lifetime access, so you can move faster or slower depending on your schedule. Many students begin applying what they are learning in clinic from day one, well before completing all modules. We highly recommend taking the time to truly absorb the material rather than rushing through it. Return to modules. Sit with the concepts. Think about the treatment frameworks critically, approach your clients' cases like a detective, not a textbook. The goal is not to memorise information. It is to change the way you think about acne permanently.
Will AATG™ teach me how to treat acne internally?
Yes. That is exactly what AATG™ is built for. You will learn how to identify internal contributors to your clients acne and provide evidence-based nutritional guidance, lifestyle recommendations and client education, all within your professional scope of practice. You will also learn when and how to refer to an Acne Naturopath for higher-level clinical support.
How is AATG™ different from the Online Acne Specialist™ program?
AATG™ is the clinical foundation, it teaches you why acne happens and how to address the internal root causes with your clients. OAS™ is the business and practice layer, it teaches you how to run a successful online acne clinic: how to price, structure, consult and implement/understand functional pathology testing, Practitioner only grade supplementation for acne clients. The two courses are designed to work together. Most students complete AATG™ first, then progress to OAS™. This is why we introduced: The Advanced Acne Pathway™ bundle, which includes: AATG™ + OAS™.
What do I get immediate access to when I enrol in AATG™?
Upon enrolment, you receive immediate access to all 8 modules and video lessons, downloadable worksheets, client take-home guides, helpful links and resources, and access to your dedicated Circle student community, moderated by a qualified Naturopath who is there to answer your questions. All content is available on Circle across all devices. If you pay in full, you will gain access to all the outlined bonuses immediately also.
Is AATG™ suitable for someone who already has experience treating acne?
Yes. Even experienced practitioners find AATG™ transformative. The Naturopathic lens when treating acne, addressing the gut, hormones, liver, lymphatic and nervous system is rarely taught in conventional skin education. Students with years of experience, some 30+ years experience, regularly describe AATG™ as the missing piece of acne knowledge they didn't know they needed.
How much does AATG™ cost?
AATG™ is $2,497 AUD paid in full, or available on a 6-month payment plan of 6 x $479 AUD. Payment plan purchases do not include the pay-in-full bonus course (Advanced Acne Scarring to g l o w™).
Are payment plans available for AATG™?
Yes. AATG™ is available on a 6-month payment plan of 6 x $479 AUD. Note that all bonuses are only available with the pay-in-full option.
Can I claim AATG™ as a tax deduction?
In many cases, yes. Professional development expenses directly related to your current occupation are tax deductible in Australia. We recommend speaking with your accountant to confirm eligibility for your individual situation. We are not qualified to provide tax advice.
What is the refund policy for AATG™?
The Skincare Academy operates a strict no-refund policy. Given the immediate digital delivery of all course materials upon enrolment, refunds are not available once access has been granted, except where required by Australian Consumer Law. Please refer to our full Terms of Sale at www.skincareacademy.com.au for details.
Can I share my login or course materials with a colleague?
No. Your enrollment is for individual use only. Sharing login credentials or course materials is a breach of our Terms of Sale and intellectual property rights, and may result in your access being revoked without refund.
Enrolment & Access
How do I enrol?
You can enrol directly through our website at www.skincareacademy.com.au. Select your program, choose your payment option, and complete checkout. You will receive immediate access to your course materials via Circle.
What happens after I enrol?
You will receive a confirmation email with your login details for Circle, our course platform. You will have immediate access to all course materials, modules, resources and bonuses if you pay in full, included in your enrolment.
What platform is the course hosted on?
All Skincare Academy courses are hosted on Circle. A leading online learning and community platform. You can access your course from any device via the Circle website or app.
Can I access the course on my phone or tablet?
Yes. Circle is accessible on desktop, tablet, and smartphone. You can study from anywhere.
How long do I have access to the course materials?
All Skincare Academy programs include lifetime access. There is no expiry date. You can revisit the content as many times as you like, and you will automatically receive any future updates to the curriculum.
When does the course start?
The moment you enrol. AATG™ and OAS™ in the Advanced Acne Pathway™ are evergreen programs, which means there is no set start date, no cohort to wait for and no deadline to finish. You receive immediate access to all course content the moment your enrolment is confirmed and can begin straight away. This is designed to fit around your life and clinic schedule. Whether you study early in the morning before your first client, during your lunch break, or in the evening. The course works around you, not the other way around.
Can I download the course materials?
All course resources, including worksheets, client take-home guides, fact sheets, and supporting documents are available to download and keep. Video lessons are available to stream at any time through your Circle portal and are not downloadable.This ensures you always have access to the most current version of the content, as Hayley updates the curriculum regularly. With lifetime access, you can revisit all video content whenever you need to.
Is there a community or student group I can join?
Yes. All Skincare Academy student communities are hosted directly inside Circle. There is no Facebook group. Each community has a dedicated community manager who is also a qualified Naturopath, available to answer your clinical and course-related questions. This means you have access to expert support from someone who genuinely understands the content.
What if I have technical issues accessing the course?
For technical issues accessing your course on Circle, please contact Circle at support@circle.so and cc in our support team at info@skincareacademy.com.au and we will both assist you, as quickly as possible.
General
Who is The Skincare Academy for?
The Skincare Academy is built exclusively for skin professionals including Skin Therapists, Beauty Therapists, Dermal Clinicians, Aestheticians, Cosmetic Nurses, and Corneotherapists. If you work with acne clients and want to understand and treat the internal root causes of their acne, you belong here. The Skincare Academy is not designed for members of the general public seeking personal acne treatment.
Who is Hayley Barnes and what are her qualifications?
Hayley Barnes is an International Acne Naturopath, Nutritionist, and Herbal Medicine Practitioner with over 16 years of clinical experience. Hayley holds a Bachelor of Clinical Science in Naturopathic Studies and Complementary Medicine from Southern Cross University (2015) and a Bachelor of Health Science (Naturopathy) from Endeavour College of Natural Health (2017). Hayley is a registered member of the International Institute for Complementary Therapists (IICT). Hayley founded Australia's first online Naturopathic acne clinic in 2018 and has since treated hundreds of acne clients internationally. Hayley is the creator of Advanced Acne to g l o w®, Online Acne Specialist™ and the founder of Skincare Academy.
I'm a beauty therapist — is this relevant to me?
Yes, absolutely. The Skincare Academy was created with beauty therapists in mind. You do not need a science degree or prior Naturopathic knowledge. Advanced Acne to g l o w® (AATG™) is designed to take you from the ground up. Teaching you everything you need to understand and address the internal root causes of your clients acne, within your professional scope of practice.
I'm a dermal therapist — is this relevant to me?
Yes. Many of our students are dermal therapists and dermal clinicians. Even at the highest level of aesthetic training, the industry rarely covers internal acne treatment. Our curriculum fills that gap, giving you a clinically grounded, evidence-based understanding, explaining how acne presents in the body and how to address it alongside your existing external treatments.
I'm a registered nurse — is this relevant to me?
Yes. Registered nurses with an interest in skin, aesthetics, or holistic health find our programs highly valuable. Your scope of practice as a nurse may differ from other skin professionals, and our programs will make clear what you can apply directly and where to refer appropriately.
I'm a recent graduate with no clinic experience — can I still enrol?
Yes. While having some clinical experience helps you contextualise the content, it is not a requirement for Advanced Acne to g l o w® (AATG™). The program is designed to be accessible for practitioners at all stages. The Online Acne Specialist™ (OAS™) is recommended for those who have already completed AATG™ and are ready to build their online acne practice.
I'm based outside of Australia — can I still enrol?
Yes. Our programs are 100% online and available to skin professionals internationally. We have certified practitioners across Australia, the United States, Canada, and beyond. All pricing is in Australian Dollars (AUD).
What makes The Skincare Academy different from other acne education?
The Skincare Academy is the world's only Advanced Acne Educational Pathway built by an Acne Naturopath specifically for skin professionals. Most acne education in the skin and beauty industry is product-led, protocol-driven, or rep-led. Here at the Skincare Academy, we teach you the clinical reasoning behind acne, including gut health, hormones, liver function, the lymphatic system, the nervous system. Teaching you why a client has acne, not just how to manage it topically. This is not a CPD box to tick. It is a complete shift in how you see, assess, and treat acne.
Is this a naturopathic course?
It is not a Naturopathy qualification course. You will not graduate as a Naturopath or Nutritionist. The Skincare Academy teaches skin professionals the Naturopathic principles and clinical frameworks relevant to treating acne, within your professional scope of practice. Think of it as bringing Naturopathic medicine into the world of aesthetics, in a way that is practical, legally appropriate, and genuinely transformative for your clients.
Will this teach me to diagnose or treat medical conditions?
No. The Skincare Academy does not teach you to diagnose medical conditions or prescribe scheduled medicines. You will learn to identify internal contributors to acne (gut, hormones, liver, lymphatic, nervous system), provide evidence-based nutritional guidance, and refer to qualified practitioners where appropriate. All content is delivered within the scope of practice for unregistered skin professionals in Australia.
Do I need any prerequisites or prior qualifications to enrol?
To enrol in Advanced Acne to g l o w® (AATG™), no prerequisites are required beyond being a current or aspiring skin professional. To enrol in Online Acne Specialist™ (OAS™), completion of AATG™ is strongly recommended as OAS™ builds on the clinical foundations taught in AATG™. Internal™ is available by application only to graduates of both AATG™ and OAS™.
Is the education evidence-based?
Yes. All Skincare Academy curriculum is grounded in current clinical research across Naturopathic medicine, integrative dermatology, nutritional science, and functional health. Hayley regularly updates the curriculum as new research emerges. The six foundational principles of Naturopathic Medicine sit at the heart of everything we teach.
How is the course content updated?
Course content is reviewed and updated regularly by Hayley Barnes as new clinical research emerges. Students with lifetime access automatically receive all future updates to the course materials at no additional cost.
Can I see results from students who have completed the training?
Yes. You can view student testimonials, before and after results from their clients, and practitioner case studies on our website at www.skincareacademy.com.au. You can also view our Before/Afters page for examples of client skin transformations achieved by Skincare Academy trained practitioners.
Internal™
What is Internal™?
Internal™ is a one-on-one mentorship for skin clinic owners who want to specialise and scale in integrative acne care. Taking you through intensive coaching with Hayley Barnes. You can choose six or twelve sessions.
It is also the only pathway where your skin clinic can work with Hayley as its online Acne Naturopath, for an additional fee on top of your mentorship.
The aim is to take your clinic to the next level by offering every integrative approach under one roof: functional pathology testing, online appointments and consultations, comprehensive evidence-based treatment plans and practitioner-grade supplement prescriptions, all within your clinic and mentored by Hayley.
Internal™ is available by application only.
Who is Internal™ for?
Internal™ is for OAS™ graduates with an established skin clinic who are ready to offer fully integrated acne care to their clients, whether you are a solo practitioner or lead a team. It is integrative skin clinic business mentoring with Hayley Barnes, across six or twelve one-on-one sessions. The focus is on getting the best results for your clients, business and on lifting the level of education across your whole clinic, whether that is just you, your clients or your entire team. You also have the opportunity to work with Hayley as your clinic’s selected acne naturopath. The application form is located inside the OAS™ course on Circle and on the Skincare Academy website.
How does individualised supplementation work?
Each acne client referred through an Internal™ Partner Clinic undergoes a 15-Minute Internal Case Review™ with Hayley Barnes. Hayley reviews the client's health history, functional pathology results and acne presentation, then prescribes a custom practitioner-grade supplement treatment plan for that individual client. This is not a generic supplement protocol, every prescription is tailored to the individual.
Who prescribes the supplements — the skin therapist or a qualified practitioner?
Hayley Barnes (Registered Acne Naturopath, IICT) is the prescribing practitioner for all supplementation within the Internal™ model. The Acne Specialist (Internal™ Partner Clinic) implements the topical, nutritional support, lifestyle components of the treatment plan, educates the client about treating the root cause(s) of their acne internally and remains the client's primary point of contact. The Acne Specialist does not prescribe supplements, that is Hayley's role.
Are the supplements practitioner-grade?
Yes. All supplements prescribed through Internal™ are practitioner-only, high-strength, bioavailable and sourced through Vital.ly, Australia's leading practitioner supplement dispensing platform.
What is Vital.ly?
Vital.ly is Australia's leading online platform for practitioner-prescribed supplements. It allows registered health practitioners to prescribe practitioner-only supplements directly to their patients internationally, who can then order and receive them at home. Within the Internal™ model, Hayley prescribes through Vital.ly following the 15-Minute Internal Case Review™. Supplements are not available over the counter, they require a practitioner prescription and an individualised treatment plan, as per the clients root cause(s) of acne.
What is iScreen?
iScreen is an Australian private pathology testing platform that allows practitioners to order from over 200 clinically validated health tests online without a GP referral. Within the Internal™ model, iScreen is used to facilitate functional pathology testing for your acne clients. Once Hayley Barnes has reviewed your client's case and determined which tests are required, your client receives a pathology request form and visits one of 1,000+ NATA-accredited collection centres across Australia or, for eligible tests, an at-home test kit can be sent directly to their door. Results are typically available within 48 hours via a secure online dashboard, reviewed by qualified health professionals. For international clients, test kits can be sent worldwide, subject to each country's import guidelines and customs regulations. Please reach out to confirm availability for your client's location before ordering.
How much does functional pathology testing cost?
Functional pathology testing costs vary depending on the tests required for each individual client. Where a client is enrolled in the clear skin program through an Internal™ Partner Clinic, the cost of standard pathology testing and supplementation is included in the clear skin program fee paid to the Acne Specialist's clinic. Additional or specialised testing may be required in some cases and will be communicated to the client in advance.
Is the supplementation one-size-fits-all?
No. Every supplement prescription is individually formulated based on the client's health history, pathology results, current medications and acne presentation. There are no generic protocols.
What does "individually prescribed" mean?
It means Hayley Barnes reviews each client's specific health information gathered by the Skincare Academy certified Acne Specialist™ before prescribing. No two prescriptions are the same. This is the fundamental difference between the Internal™ model and recommending retail supplements. Every client receives a prescription formulated specifically for them. The highest quality, most bioavailable form of each nutrient, based on their individual pathology and clinical presentation. Not a generic protocol. Not what a sales rep recommends. The client is clinically prescribed what they need as per the root cause of their acne. This is what makes you a confident, Acne Specialist™.
How does the Internal™ subscription work with my clinic?
As an Internal™ Partner Clinic, your acne clients are referred through the Internal™ model for their Naturopathic support. Hayley functions as a virtual Acne Naturopath within your team, without the overhead of employing an Acne Naturopath or referring your acne clients away to another Naturopath to never see them again. You remain the client's primary practitioner and point of contact. Hayley handles the pathology, prescription, and clinical naturopathic oversight. The Internal™ Partner Clinic handles the client education, support, treatment plan implementation.
Can I become a partner clinic?
Yes, if you have completed OAS™. You can find the Internal™ application form inside your OAS™ course on Circle. Applications are reviewed and approved by Hayley Barnes.
What are the requirements to become a partner clinic?
You must have successfully completed Online Acne Specialist™ (OAS™) before applying for Internal™. Internal™ is available by application only, not all applicants will be accepted. Hayley intentionally limits the number of Partner Clinics accepted into Internal™ at any one time. This is not a mass mentoring membership. It is a carefully curated group of practitioners who receive direct, 1:1 personalised access to Hayley and her team, including chat support and monthly 1:1 mentoring calls. This ensures every Partner Clinic and their clients receive the highest standard of clinical Naturopathic Acne support. The limited intake exists to protect the quality and integrity of the mentee experience.
What is the difference between being a Skincare Academy Certified Acne Specialist™ and a partner clinic?
A Skincare Academy Certified Acne Specialist™ is any practitioner who has completed Advanced Acne to g l o w® (AATG™) and/or Online Acne Specialist™ (OAS™). This certification recognises that you have the clinical knowledge and framework to identify and treat the root causes of acne within your scope of practice.
A Partner Clinic is the next level. It is an exclusive title for skin professionals who have completed Online Acne Specialist™ (OAS™). Once you complete OAS™, your clinic is listed in the Skincare Academy Partner Clinic Directory.
As a Partner Clinic, you can work integratively with one of Hayley’s hand-selected acne naturopaths, who are trained to work within the Advanced Acne to g l o w® and Online Acne Specialist™ framework you use in your clinic. This lets you offer functional pathology testing, practitioner-only supplementation and customised, evidence-based treatment plans, all under one roof in your skin clinic.
Partner Clinics can also join Internal™, Hayley’s one-on-one Acne Specialist™ business mentorship offering. You receive chat support directly from Hayley inside Internal™ and choose either six or twelve mentoring sessions, which you book with Hayley whenever you need them, depending on what you are working on in your clinic. The focus is on scaling your clinic to become a leading integrative acne clinic. For an additional fee, Hayley can also act as your clinic’s virtual acne naturopath, within a clinical role. Hayley offers this only to the skin clinics she mentors.
What does the partner clinic directory do for my business?
As a certified Internal™ Partner Clinic, you are listed in the Skincare Academy Partner Clinic Directory on our website — connecting you with acne clients who are actively searching for a certified Skincare Academy Acne Specialist in their area.
How much does the Internal™ subscription cost?
Internal™ pricing is yet to be announced. To be eligible for Internal™, you must first complete Advanced Acne to g l o w® (Level 1) and Online Acne Specialist™ (Level 2). In the meantime, we recommend ensuring you have completed both prerequisite courses so you are ready to apply when Internal™ opens. Stay tuned for the announcement.
Can my clients purchase supplements directly?
No. Supplements prescribed through the Internal™ model are practitioner-only and require a prescription from Hayley Barnes. Clients cannot purchase them directly without going through the Internal™ case review process.
Online Acne Specialist™ (OAS™)
What is the Online Acne Specialist™ program?
Online Acne Specialist™ (OAS™) is a 15-module program teaching skin professionals how to build and run a successful online acne practice, from anywhere in the world. It goes beyond clinical knowledge into a full business model: how to price yourself, structure appointments, consult online, use functional pathology testing and write individualised treatment plans with practitioner-only supplementation, all online. There is no need to be in person with clients to treat the root cause(s) of acne. Hayley has run her own online acne clinic 100% virtually since 2018 and OAS™ is how she teaches you to do the same.
Who is OAS™ designed for?
OAS™ is designed for AATG™ graduates who are ready to take their acne practice online and build a location-free, premium-priced clinic model. It is for practitioners who understand clinical foundations and are now ready to build the business around them.
What is the difference between OAS™ and AATG™?
AATG™ teaches the clinical framework, including the how and why clients have acne and how to address it. OAS™ teaches the business and practice framework, how to run a successful online acne clinic, structure your programs, price your services, consult remotely, and use functional pathology testing. Together as the Advanced Acne Pathway™, they cover every angle.
Do I need to complete AATG™ before enrolling in OAS™?
AATG™ is strongly recommended as a prerequisite for OAS™, as OAS™ builds on the clinical foundations covered in AATG™. The Advanced Acne Pathway™ bundle (AATG™ + OAS™) is available for those who want both at a promotional bundled price.
What topics are covered in OAS™?
OAS™ covers 15 modules including: how to price yourself as an online acne specialist, how to structure your acne programs (consultations, inclusions, timelines), consultation questions and client assessment, how to get real results without hands-on treatment, online practice transition, functional pathology testing and interpretation, individualised treatment plan writing, practitioner-grade supplementation, client communication and building a business that works from anywhere.
How long is the OAS™ program?
OAS™ is approximately 50 hours of content across 15 modules, around 4 hours per week over 3 months. Like AATG™, it is self-paced with lifetime access, so you can move at a pace that works for you. We recommend the same approach: take the time to truly absorb the material, think critically about the business and clinical frameworks, and apply what you are learning as you go rather than rushing to the finish line.
Is OAS™ self-paced or does it have live components?
OAS™ is fully self-paced. All 15 modules are available immediately upon enrolment and can be completed at your own pace with lifetime access. There are no live sessions required as part of OAS™. Live monthly group and 1:1 mentoring calls are available exclusively to Internal™ members as part of that membership.
How do the live coaching calls work?
Monthly group and 1:1 mentoring calls are facilitated by Hayley Barnes and are open to all active Internal™ members. They cover group case reviews, clinical Q&A, updates to the Internal™ framework, emerging research and peer learning. Recordings are made available in the Circle member portal for those unable to attend live.
What is the private Circle community support?
All student support happens inside the Circle community. There is no Facebook group or external platform. You can post questions at any time and your dedicated community manager (a qualified Naturopath) will respond. This means your questions are answered by someone with genuine clinical knowledge, not just administrative support.
Do I get 1:1 access to Hayley?
Monthly 1:1 mentoring calls with Hayley are included as part of the Internal™ 6 or 12 month mentoring platform. In AATG™ and OAS™ you will have access to Hayley and the Naturopathic community manger though the Circle learning platform. Internal™ mentees receive one monthly 1:1 call with Hayley to discuss active acne client cases and clinical progress within their integrative skin clinic.
Will completing OAS™ qualify me as a health practitioner?
No. OAS™ does not qualify you as a Naturopath, Nutritionist, or any other regulated health professional. It is professional development education for skin professionals, designed to expand your clinical knowledge and business capability within your existing scope of practice.
How is OAS™ different from a Naturopathy degree?
A Naturopathy degree is a multi-year university qualification that registers you as a health practitioner. OAS™ is a specialist acne practice program for skin professionals with clinical experience, practically focused. OAS™ is designed to be applied in your clinic immediately. It is not a health practitioner qualification.
What scope of practice does OAS™ prepare me for?
OAS™ prepares you to run a professional online acne practice, conduct thorough client assessments, provide evidence-based nutritional and lifestyle guidance, understand and interpret functional pathology testing and write individualised client treatment plans, all within the scope of an unregistered skin professional.
What happens if I don't complete OAS™ within the program timeframe?
There is no timeframe. OAS™ has lifetime access, you can study at your own pace and take as long as you need.
Can I claim OAS™ as a tax deduction?
In many cases, yes. Speak with your accountant to confirm. We are not qualified to provide tax advice.
What is the refund policy for OAS™?
The Skincare Academy operates a strict no-refund policy. Please refer to our Terms of Sale at www.skincareacademy.com.au for full details.
Pricing, Payment & Refunds
Are payment plans available?
Yes. AATG™, OAS™ and the Advanced Acne Pathway™ are available on a 6-month payment plan. Payment plan purchases do not include the pay-in-full bonus course(s). If you miss a payment, your access to the course, bonuses and community access may be suspended until payments are up to date.
What payment methods do you accept?
Visa / Mastercard / Amex (via Shopify Payments), PayPal, Apple Pay / Google Pay.
Do you accept international payments?
Yes. Our checkout accepts international payments. All prices are in AUD and currency conversion is handled by your payment provider. Any conversion fees are your responsibility.
Can I claim the course as a tax deduction?
In many cases, professional development expenses are tax deductible in Australia when directly related to your current occupation. We recommend speaking with your accountant to confirm eligibility for your individual circumstances. We are not qualified to provide tax advice. A tax invoice is automatically issued at the time of purchase and can be used for your records and tax return. If you require a copy of your tax invoice at any time, please contact us at info@skincareacademy.com.au.
What is the refund policy?
The Skincare Academy operates a strict no-refund policy. As all course materials are delivered digitally and available immediately upon enrolment, refunds are not available once access has been granted, except where required under Australian Consumer Law. Please read our full Terms of Sale at www.skincareacademy.com.au before enrolling.
What happens if I stop paying my payment plan?
If a payment plan instalment is missed, your course, bonuses and community access may be suspended until the outstanding payment is cleared. Please contact us at info@skincareacademy.com.au if you are experiencing payment difficulties.
Can I pause my enrolment?
Enrolment pausing is not available for AATG™, OAS™ or the Advanced Acne Pathway™. As all courses are paid upfront or via a fixed payment plan, there is no mechanism to pause access or payments mid-way through.
Internal™ 1:1 coaching is not pauseable. However, if exceptional circumstances arise that are outside of your control, we encourage you to reach out to Hayley directly at info@skincareacademy.com.au. Hayley is happy to have a conversation and find the best way forward on a case-by-case basis.
Qualifications, Certification & CPD
What certification do I receive?
Upon completing each program, you receive a Certificate of Completion from Skincare Academy. Graduates of AATG™ and OAS™ are recognised as Skincare Academy Certified Acne Specialists™.
Is the certification nationally or internationally recognised?
The Skincare Academy is internationally recognised. We have certified practitioners across Australia, the United States, Canada, and beyond.
Can I call myself an 'Acne Specialist™' after completing the training?
Upon completion of AATG™ and/or OAS™, you are recognised as a Skincare Academy Certified Acne Specialist™. You may use this title in the context of your Skincare Academy certification. We recommend checking the guidelines of your professional association and indemnity insurer regarding any titles you use in your marketing.
Will this qualification be recognised by my insurance provider?
This varies by insurer and is an important consideration before expanding your services. We strongly recommend contacting your professional indemnity insurer before completing enrolment, not after.
A key point worth noting: how you describe your services to both your insurer and your clients matters significantly. Skincare Academy programs teach you to educate your clients about the internal contributors to acne. This is client education, not Nutritional therapy or Naturopathic treatment. Many skin professionals find that framing their services as acne education and lifestyle support, rather than nutritional advice, accurately reflects what they do and avoids unnecessary premium increases.
That said, every insurer is different. We recommend asking your insurer specifically about coverage for providing evidence-based acne education and lifestyle recommendations to clients and getting their response in writing. The Skincare Academy does not provide insurance advice, and we encourage all students to seek clarity from their insurer before marketing any new services.
Do I receive a digital certificate or a physical certificate?
All Skincare Academy certificates are digital, just as all of our courses are delivered digitally. Upon completion, your certificate will be issued and available to download from your Circle student portal.
Do I need to complete ongoing CPD to maintain my certification?
No ongoing CPD is required to maintain your Skincare Academy certification. Once you have completed the program, your certification does not expire. However, we highly recommend revisiting the course content regularly. Hayley continuously updates the curriculum as new clinical research emerges, and students with lifetime access receive all updates automatically. Returning to the material, whether to refresh your knowledge, review a treatment framework or explore updated content is one of the most valuable habits you can build as a practising Acne Specialist. The more you revisit it, the deeper your clinical thinking becomes.
Refer & Earn
Do you have a referral program?
Yes. Skincare Academy's Refer & Earn program is an invite-only alumni referral program. When you refer a skin professional who enrols in the Advanced Acne to g l o w® or Online Acne Specialist™ you earn AUD $500 per course sale and they receive $100 off their course enrolment.
Is this an affiliate program?
No. Refer & Earn is for private recommendations only, to colleagues, peers and skin professionals you know. Please keep your referral code off social media, your website and paid advertising. This is deliberate, and it protects the professional standard of the education Skincare Academy delivers.
Who is eligible?
Alumni who have completed Advanced Acne to g l o w®, Online Acne Specialist™, or both. Only a small number of alumni are invited into the program, and every application is reviewed. Skincare Academy reserves the right to accept or decline any application.
3. Get approved: once approved, your unique referral code is generated.
4. Start referring: share your code privately with eligible colleagues, who receive $100 off their enrolment.
Which program does the referral apply to?
Advanced Acne to g l o w® (Level 1) pay in full option only.
How much do I earn?
A flat AUD $500 for each new course enrolment made with your referral code.
How much does the person I refer save?
$100 off each course enrolment.
Can I use my own referral code?
No. Self-referrals aren't permitted and won't earn commission.
Do I need to tell people I earn a commission?
Yes. When you recommend Skincare Academy with your code, let your colleague know you'll receive a thank-you payment if they enrol. Transparency protects you, your colleague and the program.
Where can I find the full terms?
The full Refer & Earn Terms & Conditions are available on the Refer & Earn page at www.skincareacademy.com.au.
Scope of Practice & Legal
Will this course teach me to diagnose medical conditions?
No. The Skincare Academy does not teach you to diagnose medical conditions. You will learn to identify internal causes of acne and provide evidence based lifestyle, nutritional education within your professional scope of practice.
Will this course teach me to prescribe supplements?
No. Unregistered skin professionals cannot prescribe supplements in Australia. You will learn which nutritional and lifestyle factors support clear skin and how to educate your clients about them. Practitioner-grade supplement prescription is handled by Hayley Barnes within the Internal™ membership model only.
What does "within scope" mean?
"Within scope" means working within the boundaries of what your qualifications, professional association and indemnity insurer permit you to do. Your scope as a skin professional varies depending on your qualification level, your state or territory, and your insurer's guidelines. Skincare Academy programs are designed to educate you clearly about where your scope begins and ends.
It is your responsibility as a practitioner to understand and operate within your own scope of practice. We strongly recommend reviewing the guidelines of your professional association and confirming coverage with your indemnity insurer before offering any new services to clients following completion of a Skincare Academy program. The Skincare Academy provides education and it is each student's responsibility to ensure that what they apply in practice is appropriate for their individual qualification, registration status, and insurance coverage. If you are unsure, always check before you act.
I'm a beauty therapist — what can and can't I do after completing this training?
After completing AATG™, you will be able to: educate clients about the internal contributors to their acne, provide evidence-based nutritional and lifestyle guidance, recommend general wellness approaches, and refer clients to appropriate practitioners. You cannot: diagnose medical conditions, prescribe supplements, order pathology tests, or perform any services outside your qualification level. Always check with your professional association and insurer.
Does the course teach me when and how to refer to other practitioners?
Yes. Appropriate referral is a core part of the Skincare Academy curriculum. You will learn when a client's needs fall outside your scope and how to refer to an Acne Naturopath, GP, counsellor/Psychologist appropriately, including how to collaborate with Hayley through the Internal™ model.
Am I covered by my professional insurance after completing this training?
This depends on your insurer. We strongly recommend contacting your professional indemnity insurer before expanding the scope of services you offer following completion of any Skincare Academy program. Skincare Academy does not provide insurance advice.
Contact & Support
How do I contact The Skincare Academy?
You can reach us at:
- Email: info@skincareacademy.com.au
- Instagram DM: @skincare_academy_
- Website: www.skincareacademy.com.au
What are your support hours?
For current students with course and clinical questions, your dedicated Naturopathic Community Manager is available inside the Circle community Monday to Thursday, 9am – 4pm AEST. She is a qualified Naturopath with deep knowledge of the Skincare Academy curriculum and is your first point of contact for any questions as you work through the content.
For general enquiries, we recommend checking this FAQ page first, as most questions are answered here. If you cannot find what you are looking for, email us at info@skincareacademy.com.au and we will get back to you as soon as possible.
How quickly can I expect a response?
For general enquiries submitted via email, please allow 5–7 business days for a response, though in most cases you will hear from us sooner.
For current students with course or clinical questions posted inside the Circle community, your Naturopathic Community Manager aims to respond within 2 business days. Again, often sooner during her available hours of Monday to Thursday, 9am – 4pm AEST.
I have a question about my enrolment or payment — who do I contact?
Please email info@skincareacademy.com.au with your full name, the course or pathway you are enrolling in and the email address used to enrol and we will be happy to assist you.
Can I book a call to ask questions before enrolling?
Pre-enrolment calls are not available as a standard offering. However, if you have reviewed the FAQ’s and still have questions before investing, you are welcome to email Hayley directly at info@skincareacademy.com.au. If a brief call would be helpful, for therapists seriously considering enrolment, Hayley will let you know her schedule and if she can make herself available.
Where can I follow The Skincare Academy on social media?
- Instagram: @skincare_academy_
- YouTube: Skincare Academy
- Podcast: Acne & Ageing to g l o w — Apple Podcasts | Spotify
How long does it take for clients to start to see results?
Results vary depending on the individual client's health history, compliance with the treatment plan and the root causes driving their acne. In Hayley's clinical experience, clients following a Naturopathic acne protocol typically begin to see initial improvements within 8 weeks. Lasting, long-term clear skin generally takes 3–6 months of consistent internal support. This is communicated clearly to clients as part of the AATG™ client education framework.
No answers found
Try a different word or browse the topics to find what you need.