Terms of Sale

Skincare Academy Pty Ltd (ABN: 186 550 630 04)

Last updated: June 2026

PART A — GENERAL TERMS

1. About These Terms

These Terms of Sale (Terms) apply to every person (client, you, your) who purchases or uses Products and/or Services from Skincare Academy Pty Ltd (ABN: 186 550 630 04) and its contractors, employees, related entities, successors and assigns (we, us, our).

By purchasing or using our Products or Services, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy and Website Terms of Use (collectively, our Documents), all of which are available at www.skincareacademy.com.au.

These Terms, together with the Annexures below, form the complete agreement between you and us. Where there is any inconsistency, the relevant Annexure prevails over these General Terms.

You must be 18 years of age or older to purchase our Products or Services. If you are under 18, a parent or legal guardian must read and agree to these Terms on your behalf.

2. Definitions

In these Terms, the following words have the meanings given below:

• Business means our online educational platform and associated offerings, available at www.skincareacademy.com.au (Website).

• Products means our online courses and programs, digital downloadable resources (including e-books, flashcard programs, recipe books and meditations), practitioner-only supplements, integrative pathology testing, skincare products, affiliate products, and any other products made available through our Website from time to time.

• Services means online consultations with our Internal® partner clinics, provision of individualised treatment plans, case reviews, and any other associated services provided from time to time.

• Programs means our current suite of online education offerings for skin professionals, including: Advanced Acne to g l o w® (AATG™); Online Acne Specialist™ (OAS™); Advanced Acne Pathway™ (comprising AATG™ and OAS™); Internal™ (by application only — prerequisite: completion of AATG™ and OAS™); Advanced Acne Scarring to g l o w™; and Acne Flashcard Program™. Program inclusions and availability are subject to change.

3. Fees and Payments

3.1 Fees

Our fees are set out on our Website at the time of purchase, or will be notified to you before you confirm your order. By completing a purchase, you agree to pay all applicable fees, including any payment plan instalments.

3.2 Currency and GST

All prices are in Australian dollars (AUD) and are inclusive of GST where applicable. GST will be itemised on your invoice where required under A New Tax System (Goods and Services Tax) Act 1999 (Cth).

3.3 Payment Methods

We accept payment via credit card, debit card, PayPal, bank transfer, and any other methods displayed at checkout. For payment plans, your nominated payment method will be charged automatically on the agreed schedule. It is your responsibility to ensure your payment details remain current and that sufficient funds are available.

3.4 Payment Plans

Where a payment plan option is offered, the full program fee remains payable regardless of whether you complete the program. Failure to make a scheduled payment may result in your access being suspended until the outstanding amount is paid. We reserve the right to recover any outstanding amounts, including through a third-party debt recovery service.

3.5 Pricing Changes

We reserve the right to change prices at any time. Price changes will not affect orders already confirmed and paid in full. Where you are on a payment plan, the agreed instalment amount will not change during your current plan.

4. Refund and Cancellation Policy

4.1 Online Courses and Digital Products

Due to the digital nature of our online Programs and downloadable resources, and the fact that students receive immediate access to all course materials and content upon purchase, we operate a strict no-refund policy on all online Programs and digital products, including:

• Advanced Acne to g l o w®

• Online Acne Specialist™

• Advanced Acne Pathway™

• Advanced Acne Scarring to g l o w™

• Acne Flashcard Program™

• Internal™ membership (where applicable)

• Any digital downloads, e-books, meditations, recipe books, or other digital resources.

This no-refund policy applies whether you have paid in full or via a payment plan, and includes promotional pricing. Changing your mind after purchase does not entitle you to a refund.

4.2 Australian Consumer Law

Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where you have a statutory right to a remedy under the Australian Consumer Law (for example, where a product or service has a major failure), we will provide the appropriate remedy as required by law.

Subject to your rights under the Australian Consumer Law, our liability for any breach of a consumer guarantee is limited, at our option, to re-supplying the relevant service, or refunding the amount you paid for that service.

4.3 Physical Products

We do not offer refunds or exchanges on physical products (including practitioner-only supplements and skincare products) if you simply change your mind, or if the product has been opened, used, or damaged by you.

If a physical product you receive is faulty, damaged in transit, subject to a product recall, or not as described, please contact us at info@skincareacademy.com.au or the relevant distributor immediately so we can arrange an appropriate remedy.

4.4 Consultations

Consultation fees are non-refundable. Please see Annexure 1 for our cancellation and rescheduling policy.

5. Disclaimers and Limitation of Liability

5.1 Educational Purpose

Our Programs are designed for qualified or student skin professionals. They are educational in nature and do not constitute naturopathic, nutritional, or medical advice to end consumers. Completion of our Programs does not qualify participants as a Naturopath, Nutritionist, or any other regulated health professional.

Participants must at all times practise within their own professional scope, in accordance with the standards and guidelines of any relevant professional association or regulatory body.

5.2 No Guarantee of Results

We make no guarantees or representations regarding specific outcomes, results, or commercial success arising from completing our Programs or following our recommendations. Results will vary depending on individual effort, circumstances, and other factors outside our control.

5.3 Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any direct, indirect, incidental, special, consequential, or exemplary loss or damage arising out of or in connection with your use of our Products or Services, including but not limited to loss of revenue, loss of business, loss of data, or any other economic loss, whether arising from contract, tort (including negligence), or otherwise.

Where our liability cannot be excluded under the Australian Consumer Law or other applicable law, our liability is limited to the extent permitted by law, and at our option, to resupplying the relevant Product or Service, or refunding the amount paid for that Product or Service.

5.4 Practitioner Responsibility

Where our programs involve clinical education or reference to treatment protocols, you are solely responsible for how you apply that information in your own practice. We recommend you consult your professional association, indemnity insurer, and relevant regulatory guidelines before implementing any clinical recommendations with clients.

6. Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Skincare Academy Pty Ltd and its officers, employees, contractors, and representatives against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal costs) arising out of or in connection with:

• Any inaccurate, incomplete, or misleading information you provide to us;

• Your breach of these Terms or our Documents;

• Your misuse of our Products or Services; or

• Any breach of applicable laws by you.

7. Intellectual Property

All intellectual property in our Website, Programs, course content, treatment plans, materials, and other resources (including all text, images, video, audio, and underlying systems) is owned by or licensed to Skincare Academy Pty Ltd. Nothing in these Terms transfers any intellectual property rights to you.

You may not reproduce, copy, distribute, resell, publish, share, or create derivative works from any of our content without our prior written consent.

8. Confidentiality and Acceptable Use

Our Programs and digital materials are for your personal professional development only. You must not share login credentials, distribute course materials to third parties, or use our content for commercial purposes beyond your own practice, without our prior written consent.

You may share your own personalised treatment plan or test results with your clients or other relevant healthcare providers, as appropriate in your professional capacity.

9. Community Platforms and Social Media

Where access to a private online community (including Slack channels, or any platform-based community) is included with a Program, the following applies:

• You must conduct yourself respectfully at all times. Threatening, abusive, or disruptive behaviour will result in immediate removal from the community without refund.

• Any content you post in a community group may be used by us for course improvement, testimonials, or marketing material. By posting, you grant us a royalty-free, perpetual licence to use that content in connection with our business.

• We are not liable for the comments, actions, or posts of other community members.

10. Privacy

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy (available at www.skincareacademy.com.au/privacy-policy) sets out how we collect, use, store, and disclose your information, including any health information you provide.

11. General

11.1 Modifications

We may amend these Terms at any time. Updated Terms will be posted on our Website. Your continued use of our Products or Services after any amendment constitutes acceptance of the updated Terms.

11.2 Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by a Force Majeure Event. A Force Majeure Event means any event or circumstance beyond our reasonable control, including but not limited to: acts of God, natural disasters, flood, earthquake, storm, fire or pandemic; war, terrorism, civil unrest or government action; power outages, internet or telecommunications failures; strikes or industrial disputes; or failure of third-party platforms, software, or service providers (including but not limited to Shopify, Thinkific, Kit, Zoom, or payment processors). Where a Force Majeure Event occurs, we will notify you as soon as practicable and will use reasonable endeavours to resume performance of our obligations as soon as possible. If the delay extends beyond 30 days, either party may terminate the affected Service by written notice, and we will refund any prepaid fees for Services not yet delivered, subject to the Australian Consumer Law.

11.3 Severance

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

11.4 No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in future.

11.5 Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of Queensland.

11.6 Contact

For any questions about these Terms, please contact:

Skincare Academy Pty Ltd (ABN: 186 550 630 04)

Mooloolaba, Queensland, Australia, 4557

info@skincareacademy.com.au | www.skincareacademy.com.au

ANNEXURE 1 — CONSULTATIONS

A1.1 Booking

Consultations are booked through the booking system outlined within your Thinkific course portal, or as otherwise notified to you. Consultations are conducted via Zoom. A unique meeting link will be sent to you upon booking.

A1.2 Included Appointments

Our online Programs (Advanced Acne to g l o w®, Online Acne Specialist™, Advanced Acne Pathway™, Advanced Acne Scarring to g l o w™, and Acne Flashcard Program™) do not include any consultation appointments as part of the course fee. The Internal™ membership includes monthly group or 1:1 mentoring calls with Hayley Barnes as specified in your membership inclusions. These calls are included as part of your Internal™ membership fee and are subject to the scheduling and cancellation terms set out in this Annexure. No additional fee is payable for included Internal™ mentoring calls, provided you attend within the scheduled time.

Any consultation booked outside of an included Internal™ mentoring call — including the 15- Minute Internal Case Review™ will be charged separately — must be paid in full at the time of booking.

A1.3 Cancellation and Rescheduling

We require a minimum of 48 hours' notice to cancel or reschedule an appointment. Cancellations or reschedules with less than 48 hours' notice will result in forfeiture of 50% of the appointment fee (or 100% of the appointment value for prepaid packages).

If you arrive 10 minutes or more late to your appointment, we may not be able to proceed and the appointment may need to be rescheduled. We are unable to extend appointment times for late arrivals, as this impacts other scheduled clients.

A1.4 Your Obligations (Acne Clients)

This clause applies to acne clients who are referred to Hayley Barnes (Registered Acne Naturopath) through the Internal™ model for a 15-Minute Internal Case Review™ or any associated consultation. By attending your appointment, you agree to the following:

• Attend your scheduled appointment on time. If you are more than 10 minutes late, the appointment may not proceed and will need to be rescheduled.

• Complete all intake forms and questionnaires provided to you by your Acne Specialist before your appointment. Your appointment cannot proceed without this information.

• Upload a clear before photo of your skin as part of your intake documentation, as requested.

• Provide accurate, honest, and complete health information at all times, including all current medications (prescribed and over-the-counter), supplements, vitamins, and herbal products you are taking.

• Disclose all known allergies, food intolerances, and any previous adverse reactions to supplements, skincare, or other products.

• Disclose any current or recent medical conditions, diagnoses, or treatments you are undergoing.

• Inform us if you are pregnant, breastfeeding, or trying to conceive, as this directly affects the safety of any recommendations made.

• Disclose any dietary preferences or restrictions (including vegan, vegetarian, Halal, Kosher, or other requirements) that may affect the products we recommend. Please note that the range of products available to suit all dietary or religious requirements may be limited by market supply, and we will do our best to accommodate your needs.

• Treat Hayley Barnes and all Skincare Academy staff and practitioners with courtesy and respect at all times.

• Understand that the recommendations made during your consultation are specific to the information you provide. We are not liable for any adverse outcomes arising from information you failed to disclose.

Your Acne Specialist is responsible for sharing your intake information with Hayley Barnes prior to your appointment. It is your responsibility to ensure your intake form is complete and submitted on time.

Failure to comply with these obligations may result in your appointment being cancelled or us being unable to proceed with a prescription or treatment plan. We reserve the right to cease providing services to you if you act in breach of these obligations or engage in threatening or disrespectful behaviour toward any member of our team.

A1.5 Refunds for Consultations

Consultation fees are non-refundable, subject to your rights under the Australian Consumer Law.

ANNEXURE 2 —

PRODUCTS

A2.1 Ordering Products

Products (including practitioner-only supplements, integrative pathology testing, and retail skincare) may be ordered through our Website, or through third-party platforms including Vital.ly, Nutripath, and I Screen, as notified to you from time to time. By completing an order, you accept these Terms.

A2.2 Practitioner-Only Products and Pathology Testing

Access to practitioner-only supplements and integrative pathology request forms requires a prior 15-Minute Internal Case Review™ with Hayley Barnes (Registered Acne Naturopath). Your practitioner will provide you with an individualised script or request form through the relevant third-party platform (e.g. Vital.ly, Nutripath, I Screen). Scripts are valid for the period specified and may not be transferred to another person.

Where your Acne Specialist operates as an Internal™ Partner Clinic, the cost of functional pathology testing and practitioner-grade supplementation prescribed by Hayley Barnes is included in the clear skin program fee you paid to your Acne Specialist. No additional payment is required from you for pathology testing or supplements that form part of your individualised treatment plan. Additional pathology requests required outside of your initial program scope (for example, additional specific testing, repeat testing or testing for newly disclosed conditions) may incur a separate fee, which will be notified to you in advance before any additional testing is ordered.

A2.3 Supplement Selection — Internal™

For clients enrolled in the Internal™ membership model, supplement selection is determined by the Registered Acne Naturopath based on individual case review, pathology results, and clinical judgment. Supplement prescriptions are individualised and are not transferable to other clients.

A2.4 Delivery

Physical products ordered through Vital.ly or other distributors may take 2–5 business days for domestic delivery. International delivery timeframes and fees depend on the specific order and Australia Post rates at the time of dispatch. Title and risk of loss pass to you upon delivery.

A2.5 Damaged or Faulty Products

If you receive a product that is faulty or damaged in transit, please photograph the damage and contact the relevant distributor immediately (e.g. Vital.ly at info@vital.ly). We will work with the distributor to arrange an appropriate remedy in accordance with Australian Consumer Law.

A2.6 Product Recalls

In the event a product is subject to a recall, the relevant distributor will contact you directly and arrange a replacement or remedy as soon as practicable. You should cease use of the affected product immediately upon notification.

A2.7 Allergies and Adverse Reactions

Some products may contain allergens including tree nuts, gluten, dairy, or other ingredients that may not be suitable for you. It is your responsibility to review ingredient lists before purchase and to notify your practitioner of any known allergies, intolerances, or adverse reactions before commencing any supplement protocol.

If you experience an adverse reaction to a product, discontinue use immediately and contact the relevant distributor and us at info@skincareacademy.com.au. We are not liable for adverse reactions where accurate health information was not disclosed to us prior to prescription.

A2.8 Affiliate Products

Our Website may contain affiliate links to third-party products. Any purchase made through an affiliate link is subject to the terms and conditions of the relevant third-party seller. Skincare Academy Pty Ltd is not responsible for orders, refunds, or cancellations relating to affiliate products — please contact the relevant seller directly.

A2.9 Refunds — Physical Products

We do not offer refunds on physical products for change of mind, or where a product has been opened, used, or damaged by you. Where a product is faulty, damaged, incorrectly supplied, or subject to a recall, your rights under the Australian Consumer Law apply and we will arrange an appropriate remedy.

A2.10 Refunds — Online Courses and Digital Products

All online Programs and digital products are subject to the strict no-refund policy set out in Clause 4.1 of the General Terms. This applies to all Programs including Advanced Acne to g l o w®, Online Acne Specialist™, Advanced Acne Pathway™, Internal™, Advanced Acne Scarring to g l o w™, and Acne Flashcard Program™, as well as any downloadable digital resources.

Skincare Academy Pty Ltd | ABN: 186 550 630 04 | info@skincareacademy.com.au